BACKGROUND
In 1999, Marilyn Petersen opened LOOKS after working as a stylist for about twenty years. She worked for several salons and came away from each one with ideas that helped lay the foundation and plans for how a salon should be run.
Marilyn always says: I wanted it to be pretty, clean, and modern. I wanted to hire the best, most professional stylists. And I wanted to include a spa to create a full-service, relaxing environment.
Our mission statement became “Comfortable Elegance,” and I think we achieved our goal of making our clients feel very pampered in a beautiful space.
In 2011, we moved the salon to a larger 10,000 square foot space. It allowed us to grow and to create an even more elegant atmosphere for our clients, as well as the staff.
LOOKS SALON AND SPA POLICIES
New clients scheduling with us require a card on file and the first visit may be subject to a $100 deposit. The deposit is transferable/refundable up to 48-hours prior to the appointment.
For all clients, no-shows or rescheduling/canceling less than 48-hours prior to the scheduled appointment can incur a 50% service fee, and any deposit balance will remain on your client account to be used at a future date.
Deposits for recurring visits are limited to only a select few services.
The physical Gift Card is needed in order to be redeemed (we need to scan the number). LOOKS is not responsible for any lost or stolen gift cards.
Retail products have a 30-day return/exchange policy. Products must be 75% unused or more to qualify.
LOOKS SALON AND SPA PRIVACY POLICY
Your privacy is important to us. It is Looks Salon and Spa’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://looksllc.com, and other sites we own and operate.
This policy is effective as of January 2025 and was last updated on February 2026.
Information We Collect
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
We may contract with companies or persons to provide certain services including text marketing, credit card processing, scheduling software, shipping, data analysis and management, promotional services, etc. – collectively, Service Providers. We provide our Service Providers with the information needed for them to perform these services for our business.
We do not share your personal information with third parties for those third parties’ direct marketing purposes; we do not buy, sell, or share text messaging opt-in information.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Personal Information
We never collect or store any personal information from our website looksllc.com
Use of Cookies
We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
Looks Salon And Spa
6822 Oak Hall Ln
Colymbia. MD 21045
410-3819030
info@looksllc.com